Hershey’s Mill transitioned to FIOS in early 2018. The information may still be of use to former Comcast customers. Please check with Comcast to see if it is still current.
- Returning your Comcast equipment: There is no need to call Comcast first before returning your equipment. Simply go to the Comcast Service Center at 106 Bartlett Avenue (Near Bed Bath and Beyond) Exton, PA 19341, and they will handle both the cancellation of your account and returned equipment with a receipt.
- Question: Can I still use my Comcast email address?,
Answer: The only change necessary is to make sure the new Verizon router password is entered into your wireless PC or MAC computer’s WiFi connection. This includes mobile phones and tablets such as iPads, etc. assuming you want to use your home’s WiFi. You can continue to use the same Internet browser program (Internet Explorer, Chrome, Firefox, Safari or Edge) then enter the address “my.xfinity.com/?cid=cust” (no quotes). Sign into your Comcast account (if necessary) and go to your email. If you use MS Office Outlook, no changes are anticipated.The bottom line is that all of your programs, personal settings, etc. should work as well on Verizon as they did on Comcast.
- Comcast’s official Email policy regarding account cancellation when transitioned to Verizon. “As a former XFINITY customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every month”.