FIOS tips

We will be adding FIOS tips as they become available.  You may also be intested in our Telecommunications update page for information on the progress of the Comcast toVverizon FIOS transition.

  • Introductory Verizon FIOS help can be seen on channel 131 (once you get FIOS). Tuning to channel 131 may help answer questions or solve problems you may be experiencing.
  • Hershey’s Mill Channel 20 can be seen on 2 Verizon FIOS channels, 1970 and 1971. Please report any problems viewing Channel 20 to our office at 610-436-5922.
  • Question: Can I still use my Comcast email address?

    Answer: The only change necessary is to make sure the new Verizon router password is entered into your wireless PC or MAC computer’s WiFi connection. This includes mobile phones and tablets such as iPads, etc. assuming you want to use your home’s WiFi. You can continue to use the same Internet browser program (Internet Explorer, Chrome, Firefox, Safari or Edge) then enter the address “my.xfinity.com/?cid=cust” (no quotes). Sign into your Comcast account (if necessary) and go to your email. If you use MS Office Outlook, no changes are anticipated.

    The bottom line is that all of your programs, personal settings, etc. should work as well on Verizon as they did on Comcast.

    Comcast’s official Email policy regarding account cancellation when transitioned to Verizon.

    “As a former XFINITY customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every nine months”.

    All other Email accounts, such as Gmail, AOL, MSN, Outlook, etc., will not be affected after the transition to Verizon.