Category: Uncategorized

FIOS Tips – WI-FI and Set Top Box Timer (July 2018)

Technology Tips – Published July 2018 in the Guide and Digest

By Don Trauger – Kennett

Normally, once all your devices are set up and connected to Wi-Fi, you don’t have to go through further connection routines. However, your FIOS TV can provide considerable information in regard to your Wi-Fi connected devices. For example, it can provide your Wi-Fi network information, such as the SSID and password. The SSID is simply the name of the Wi-Fi signal being broadcast by your router. This can be very helpful when adding a new Wi-Fi connected device such as a wireless printer, smartphone, a Roku device or any device that requires your SSID and Wi-Fi password. Don’t use the label information on the router. This is known to be inaccurate and can be misleading.

To obtain your Wi-Fi settings grab your FIOS TV remote then press the Menu button. Navigate to Customer Support and press OK. Next, navigate to Internet and finally My Wireless Network. Press OK after each. You should now be at WI-FI Credentials so just press OK. Wait for the information screen to load. You will see your SSID and Password displayed. Write them down for convenience.

See updated information in the January 2019 Tech Tip at
http:\\\\www.hersheysmill.org//resources/technology/fios/fios-router-password-jan-2019/

 

Another tip for those of you that have the Media Server feature is that all set top boxes are set to turn off after 4 hours if the remote is not used. This is an energy saving feature. If you wish to turn that off or change the hours click Menu then navigate to Settings and click OK. At System click OK then navigate to Media Client Settings and click OK. Navigate to Auto Power Off and right click it. Using the up/down arrows you can choose from None (Timer Off), 1, 2, or 4 hours. Make your choice and press OK. Press Exit to return to live TV.

Remember, our PC Club meets the 3rd Tuesday of each month at 7 PM upstairs in the Ardmore room of the Community Center.

Optimize FIOS TV (June 2018)

Technology Tips – Published June 2018 in the Guide and Digest

By Don Trauger – Kennett

Optimize Your TV After FIOS is Installed

The following instructions will optimize your HD TV for the best quality picture. After my FIOS installation I found that by going through the following information I was able to make a modest improvement in picture quality. My FIOS installation consists of the Verizon Media Server System and is based on the model VMS1100 (server) and model IPC1100P2 (client). Model numbers are on the lower left corner for this system. Other Verizon set top boxes may have similar settings as in the following information.

Click Menu on the Verizon remote. Using the up arrow button go to Settings and click OK. System, on the left, should be highlighted. Under System, click the down arrow button to Audio & Video and click OK. Again using the down arrow button go to Video Settings then click OK. Video Format should be highlighted now click the right arrow button. You should see 1080i 16:9. If not press OK and using the up or down arrow buttons choose 1080i 16:9. Press OK to save your selection. Next, move down to SD Override. The setting should be Off. If not press the right arrow button to select it and press OK to save it. This will allow you to view HMCTV channels 1970 or 1971 in the proper perspective or aspect ratio. Moving down to TV Type it should indicate 16:9. Press the right arrow button to choose it and click OK. Under Graphic Settings you may want to choose SD instead of HD. Use the same arrow button procedures. It may produce slightly larger text in the Guide. Moving down to Video Sharpness choose either Sharp or Sharper. Avoid an engraved artifact particularly on the right side of an object.

To set up Caller ID to display on your TV do the following:

Go back to System (press twice using the left arrow button) then move down to Caller ID and click OK. Choose Check Availability and press OK. If the text on the right does not change, that means your Caller ID is already turned on. Moving down, Alert Display should show Enable, Alert Duration should be 10 seconds or high enough to give you a chance to see who is calling. Alert Position can be set anywhere as it’s your choice. Under Troubleshoot press the right arrow. You will see a window appear that shows the diagnostic running. Look closely to see if you received confirmation of a test phone call in the location on the screen that you selected earlier. Choose either Yes or No and press OK. Press Exit on the remote to return to live TV.

That’s it for FIOS optimization for your HD TV.

Remember, our PC Club meets every 3rd Tuesday at 7 PM upstairs in the Community Center.

Maintain & Clean up Your Windows (Apr 2018)

Technology Tips – Published April 2018 in the Guide and Digest

By Don Trauger – Kennett

                             Maintain & Clean up Your Windows 7, 8 & 10 PC                                                                                    

 

I’ve written various articles about how to clean up unneeded, junk or temporary files that have been used and left discarded on the hard drive of your computer. This article updates the previous one from June 2017.

 

After months of  build up, neglecting cleanup chores will make the computer unstable and run more slowly. I often wonder how many people buy a new computer because theirs is running poorly. Had they done the required maintenance maybe they wouldn’t have needed a new one. As a side note, installing and configuring a new computer already qualifies it for a cleanup. That’s because there are many hundreds of files used only once to get the new computer up and running.

 

Generally I recommend that you do the maintenance once a month. I recommend that you download the free CCleaner program from https://www.piriform.com/ccleaner/download.  You’ll find it in your Downloads folder as ccsetupxxx.exe (x any number). Double click the download file to install CCleaner. Uncheck any optional software offers then click Install. Close the next window that says Run CCleaner and also the window that pops up redirecting you back to Piriform. The installation will place an icon on your Desktop screen. Double click it to open CCleaner and click the Run Cleaner button. After cleaning is complete click the Registry button, then click the Scan for Issues button. After this completes click the Fix selected issues button. This free download program provides a fast, easy and safe way to clean your computer.There is a built-in monitor in CCleaner that pops up a reminder window when the computer has accumulated too much junk. Very handy. However, there’s more about cleaning up your computer so read on and if you have a laptop be sure it’s plugged into your battery charger before starting the cleaning and defragging.

 

Windows includes a built-in disk file cleaner that also removes unneeded files. The trouble is it just doesn’t clean as well as CCleaner. Let’s look at Windows 7 first. Click the orb in the lower left corner of the Desktop screen, then click All Programs, click Accessories, click System Tools, then click Disk Cleanup. The program should start by calculating how much space it can free. After it completes, a new window will open showing many items that can be cleaned. Click the empty box next to an item so it appears with a check. Do this for all items scrolling down as needed. Make sure all items are checked. This is a safe procedure as nothing that is needed or wanted will be deleted. At the top of the window click the More Options tab. Under System Restore and Shadow Copies, click Clean up. In the pop-up window click the Delete button. Click the OK button in the Disk Cleanup window then click Delete Files in the pop-up window. Remember all this is safe to do! This may take awhile. After the window disappears (there is no formal notification) the tool has done its job. Next, repeat the procedure for navigating to Disk Cleanup but this time click Disk Defragmenter. When the Disk Defragmenter window opens click the Defragment disk button. Under the Progress column you will see Pass 1,2,3 etc. After it stops click the Defragment disk button again for another go around. Ideally most computers will stop at pass 5 when fully defragmented. Plus or minus a pass (6 or 4) is fine too.

 

Next is the procedure for Windows 8/8.1 and Windows 10. Type the letters “co” (no quotes) in the Search field next to the 4 pane window icon in the lower left corner then click Control Panel at the top. When the Control Panel opens, click Administrative Tools. If you don’t see it, click Category view in the upper right and change it to Large icons. When Administrative Tools opens click Disk Cleanup. Click OK in the pop-up window. As in Windows 7, check all items then click Clean up system files. Click OK again. Next, in the pop-up window, make sure all items are checked then click the More Options tab. Click the Clean up button under System Restore and Shadow Copies and click Delete in the pop-up window. Click OK and click Delete Files in the pop-up window. Finish by clicking OK then click Delete Files. If you can’t find Disk Cleanup after opening it, look for it on the Task bar at the bottom of the Desktop window. Click it to make the window visible. As in Windows 7 this procedure is safe for Windows 8 and 10 too. It may also take awhile. To Defrag a Windows 8 and 10 computer click on Defragment and Optimize Drives in Administrative Tools. When the window opens, click the Optimize button. Again about 5  passes is the norm so repeat as necessary.

 

To help you with questions about this or any subject, we meet on the third Tuesday of every month at 7 PM upstairs in the Ardmore room of the Community Center.

Hold Down the Power Button – A Quick Tip (Mar 2018)

Technology Tips – Published March 2018 in the Guide and Digest

By Don Trauger – Kennett

 

I had 3 calls in January 2018 from residents that said their computers had locked up. They said they could not move the mouse arrow, could not open or close any programs and worse yet could not shut down their computers normally. I wondered if Microsoft released an update that was causing the problem. That’s always possible but I told them to try the following simple fix. Hold down the power button on the computer for 10 seconds or so or until the screen is dark. Wait about 15-20 seconds then push the power button to start the computer again. This feature has been built into computers for years and it’s not unique to Windows 10 or any other version. Now you may wonder why a lock up can occur. The problem lies in the memory of the computer and over time as files get opened and closed bits and pieces of files may remain that can contribute to a lock up problem. After restarting the computer its memory will be refreshed with all the necessary files reloaded to run the computer normally. You may ask “Doesn’t it do that when I shut down and start it up the next time?” No it doesn’t – at least with Windows 10 and Windows 8. Windows 7 and earlier versions will refresh the memory when shut down and restarted.

Beginning with Windows 8 and continuing with Windows 10, Microsoft introduced a new feature called “Fast startup”. This feature saves everything in memory to a single file when you click “Shut down”. The next time when you power up the computer this feature springs into action and tells the computer to read this file. Since most of what you need to get started is in this file it really speeds up the boot (startup) time. Typically a 30-50 percent decrease will be noted in boot time compared to a conventional start up process.

This feature is still welcomed even though it may cause a lock up to occur slightly more frequently as compared to a Windows 7 computer. If you are using a Windows 10 or Windows 8 computer I recommend that that once a week, before you shut down the computer, you click “Restart” to allow the computer to restart and refresh the memory. Allow it to come up to the Desktop screen and let it rest there for 2 minutes or so. Then shut it down as you normally would.

NOTE: Normal shut down and restart is done by clicking the 4 pane white icon in the lower left corner of the screen and clicking the circle icon with a vertical slash, which is just above the 4 pane white icon. Then click “Shut down” or “Restart”. Don’t use the power button to shut down unless it’s necessary!

Any questions that you may have regarding computers will be discussed at our monthly meetings on the 3rd Tuesday at 7 pm upstairs in the Community Center.

Verizon FIOS Transition (Feb 2018)

Technology Tips – Published February 2018 in the Guide and Digest

By Don Trauger – Kennett

 

Usually I write about Windows 10 issues but this month the article is about the ongoing changeover to Verizon FIOS. As most of you are aware there’s been digging, pulling of FIOS cable in some areas and even some residents being connected and operating on FIOS. You can see it’s a mixed bag but it will be mostly completed by the time you read this.

 

This major change from Comcast to FIOS will touch every resident that has a land line telephone, TV or uses the Internet. The technology used with FIOS is fiber optic cable, which  itself, is superior to coax cable which is presently utilized by Comcast. The installation for FIOS is more complicated than that for Comcast. It consists of an ONT (Optical Network Terminal), a power supply for the ONT and a battery backup for the land line telephone in case of a Peco power outage. In almost all cases this equipment will be installed near your electrical utility panel. The ONT converts incoming laser generated light pulses to usable signals for Telephone, TV. and Internet. Conversely it converts outgoing telephone calls, TV interactive requests such as channels changes and Internet activity back into laser light pulses that are handled by Verizon on their end. It’s an amazing device.

 

One other device included in the transition to FIOS that is very important is the router. The Verizon supplied router is similar to your Comcast or personally owned router except for one major feature. It doesn’t include a modem or need one. The ONT, along with the router, replaces the modem. The router should be placed in an area of the home that is central to your wireless device use. If its placed too far away from where you use your wireless devices you may experience slow Internet speeds or worse dropped connections. Work with your Verizon installer to pick an ideal location to install the router. A desktop computer that is connected to your present router with a cable may be a good location to connect the Verizon router assuming your present setup also works well for your wireless devices.

 

A coax connector is located on the Verizon router which is something that stand-alone or personal routers do not have. The Comcast units also have one but they are for the modem portion of the Comcast units. The purpose of the Verizon router coax connection is to provide a visual channel guide on the TV screen along with caller ID and VOD (Video on Demand). The Verizon unit can connect to any available coax wall connection.

 

The Verizon installer will have to find an ideal location which consists of a good wireless  signal for all your devices, a nearby wall coax connector, and an electrical receptacle to power the router.

 

Verizon has over 30 short videos that explain FIOS and offer support for the various questions you may have at this site:  https://www.verizon.com/support/residential/quick-guides/communicate-with-verizon.htm. Also, be sure to go to our website at www.hersheysmill.org to read about the latest news on the transition. First, check the “15 Most Recent Updates” on the right side of the main page. Next move the mouse to “The Mill” menu item and click “Telecommunications Update” for further insight. Under Resources, which is another menu item, click “FIOS tips” which offers additional information learned along the way.

 

We will discuss FIOS at our February meeting on February 20 at 7:00 pm upstairs in the Community Center.

FIOS tips

This is an old page. FIOS tips have been consolidated in our FiOS Information page which is located in The Mill section of our website. 

Several FIOS articles have been published in the Tech Tips section of the Guide and Digest. They are published on this website too, often a month or 2 before the magazine arrives in your mail box, and we keep them in one place so they can be found easily.

Here is a shortcut to the Tech Tips section of this website.