FiOS Information

Instructions, How To’s and Answers to Frequently Asked Questions (FAQ’s)

This page is separated into 4 sections.

Section 1 is a description of Hershey’s Mill Verizon FiOS. Just scroll down a little for this section.

Section 2 deals with new owners, sellers, unoccupied homes, renters and landlords. Go to Section 2

Section 3 is an extensive group of information packets and FAQ’s that are sequenced alphabetically.Go to Section 3

Section 4 is just a few more FiOS tips that did not seem to fit in the first 3 sections.Go to Section 4
We may eventually move these to a more suitable place.

For your convenience all documents can be printed since they are in pdf format.  Look for the printer icon after you click on ‘Click Here’.  You should read through the document first since several are lengthy.  

1. Verizon FiOS & Hershey’s Mill Triple Play Bulk Plan

NOTE: All information provided is subject to change at any time.  Procedures may change, technology may change, channels may change, pricing for add-ons may change – in short, anything may change. The various authors, the Hershey’s Mill Master Association, Managing Agents, any paid personnel, staff, coordinators or consultants, or any volunteers contributing to the information contained Here are not liable for its accuracy or subject to any liability for any changes or inaccuracies.  There is no duty to maintain or update the information available here. The Information provided here is to the best of our understanding and knowledge at this time. We apologize in advance for any errors or inconvenience that may be caused for any changes or misinformation.

Verizon FiOS Information – Do Not call 1-800-Verizon for any reason.

This is a Retail number and Hershey’s Mill is a Verizon FiOS Triple Play Bulk Community.

  • The FIOS KEEP SHEET has important information about your FIOS account including contact telephone numbers
  • Remember for Tech Support the number is 1-888-553-1555.  Can’t wait for FiOS Tech Support?  Click here for two options.

What is included in the HM Bulk Package?

The Verizon Bulk Plan includes –

  • Preferred HDTV (approximately 335 channels: 255 Standard and 80 HD Channels – the number and type may fluctuate)
  • One (1) HD Set Top Box
  • One Dual Band Router
  • Internet – 150 Mg Upload and Download Speeds
  • Phone/Voice (Dial Tone) with Unlimited Calling Nationwide, Canada and Puerto Rico

Section 2.

New Home Owners, Sellers, Unoccupied Homes, Renters, Landlords

Moving In, Moving Out, Moving Between Homes within Hershey’s Mill

The Alarm Panels within all homes, except Ashton Village homes, must have dial tone to send an Alarm Signal to Security. Sellers and Renters are responsible for maintaining telephone service through Settlement Day for Sellers and Move Out Day for Renters. New Home Owners, no matter the actual Move In Date, are responsible for providing telephone service the Day After Settlement Day. Landlords are responsible for providing telephone service the Day after Move Out Day through the next Move In Day, in between Renters occupancy.  There is no extra cost for this as phone service is included in the Hershey’s Mill/Verizon FiOS Bulk Plan.  However, an account must be set up through Verizon.

New Home Owners (update 5/8/19) : Click Here

Moving Out Instructions, Sellers and Unoccupied Homes (updated: 09/07/23 :Click Here

Renters & Landlords:  Click Here

Landlords & Phone Only Between Renters: Click Here 

Moving Between Homes in Hershey’s Mill (update 5/8/19) : Click Here

MORE INFORMATION for New Home Owners, Sellers, Unoccupied Homes, Renters and Landlords: (We suggest reading through the Instructions, How To’s and Answers to FAQ below also.)

  1. Alarm Panel Self Tests: How To – It is Easy! Click Here
  2. Battery Back Up/PowerReserve –
    • Why Install a Battery Back Up/Power Reserve? Click Here
    • Technical Details from the Designing Engineer Click Here
    • Self Install Instructions Click Here
    • Pick Up Instructions Click Here
    • How to change the batteries in the Battery Backup Unit. Click Here
  3. The Verizon FiOS Preferred Plan Channel Line-up is in the small black Welcome Envelope that you will receive from the Verizon installer. Ask for one if the Tech does not give you one.
  4. Digital Adapters – Click Here
  5. IR Extenders for IR Remotes. Click Here
  6. Keep Sheet: Has many FAQ’s and Answers. Click Here
  7. Multiple Phone Lines within One Home. Click Here
  8. Phone Service Only. Click Here
  9. Pre, During and Post Installation: things to know and do Before, During and After installation. Click Here
  10. Vacation Suspension. Click Here
  11. verizon.com: Visit the website to learn detailed information on using your TV Remote, DVR, FiOS Mobile App and More.

 

Section 3.

Instructions, How To’s & Answers to Frequently Asked Questions

—–A—–

Alarm Panel Self Tests: How To – It is Easy! Click Here  

Amazon Firestick: How to set it up. Click Here 

Amazon Echo (Alexa) and Voice Commands with Verizon FiOS Interaction, Click Here
The Verizon page on Amazon Alexa –   https://www.verizon.com/home/fios-tv-voice-control-alexa.html

APPS:

  • FiOS TV App – download from the App Store: Watch live TV and stream On Demand to all your devices. Record programs remotely. Use Voice Search for programming, stars, or channels such as ABC, NBC, CBS by tapping the mic icon and speaking. Click Here
  • My FiOS App – Download from the App Store: This gives you the ability to manage accounts, control, test and manage your Television, Internet and Telephone and much more, Click Here 

—–B—–

Battery Back Up/PowerReserve Information:

  • Why Install a Battery Back Up/PowerReserve? Click Here
  • Technical Details from the Designing Engineer. Click Here
  • Self Install Instructions. Click Here
  • Pick Up Instructions. Click Here
  • How to change the batteries in the Battery Backup Unit. Click Here

Blocking an Individual Phone Number From Ringing At Your Number. Click Here

Boxes – What are the Verizon Boxes installed in my home? Click Here

—–C—–

Cable Cards. Click Here

Cable Installation & Alarm Repair Companies. Click Here

Caller ID on TV – How to Enable. Click Here

Caller ID on TV with Pictures. Click Here 

Channel Line Up Information

  • Special Channels: HMCTV (formerly channel 20) = 1970/1971; Netflix Subscribers = 838; Game Show Network (Ultimate channel lineup only) = 184/684; TCM (Turner Classic Movies) (Preferred and Ultimate channel lineups) = 230.   Channel 131– Tune your Television to Channel 131: to watch short videos on how to get help setting up Controls, Voice Mail and More.
  • Channel Line Up included in the HM Bulk Contract: Preferred Channel line-up as of Nov 2017, Click Here
  • Channel Line Ups for All Verizon FiOS Channel Plan Options: as of February 2017, Click Here
  • Channel Line Ups for a Comparison of Verizon FiOS Channel Plan Options. Click Here
  • Channel Listing (HD only) in larger print, Click Here  Note that it does not identify the channels by package (Preferred or Extreme or Ultimate or Custom or Premium).  Note, it does not list the SD channels (digital adapter).
  • Favorite Channels: How to save your favorite channels, Click Here.
  • Music Channels: Numerical Guide to Music from Verizon FiOS with Remote tips, Click Here.
  • Music Channels – a one page Alphabetical listing: click here.
  • Music & TV Channel Instructions. Click Here
  • Sports Channels. Click Here
  • Up To Date Verizon FiOS Channel Listings. Click Here

Complaints, Compliments and Suggestions. Click Here

—–D—–

Digital Adapters. Click Here

DVD Players. Click Here

—–E—–

Email Information – You Can You Keep Your Email Address and How to Access. Click Here

Extenders and Router Locations: Click Here

—–F—–

Favorite Channels: How to save your favorite channels, Click Here.

FiOS TV App – download from the App Store: Watch live TV and stream On Demand to all your devices. Record programs remotely. Use Voice Search for programming, stars, or channels such as ABC, NBC, CBS by tapping the mic icon and speaking. Click Here.

—–G—–

Guide Font Size – How to make the Guide on your Television easier to read, Click Here

—–H—–

Introductory Verizon FIOS help can be seen on channel 131 (once you get FIOS). Tuning to channel 131 may help answer questions or solve problems you may be experiencing.The short videos include how to get help setting up Controls, Voice Mail and More.

HMCTV (was Hershey’s Mill Channel 20) can be seen on 2 Verizon FIOS channels, 1970 and 1971. Please report any problems viewing HMCTV to our office at 610-436-5922.

—–I—–

Internet Speed, Testing, Trouble Shooting & Solutions, Click Here

IR Extenders for IR Remotes, Click Here

—–K—–

Keep Sheet – has FAQ’s and Important Phone Numbers Click Here

—–L—–

Large Button Remotes: Ordering Information and to see the two Remotes that are available. Click Here

Last Channel: To Power On to Last Viewed Channel: Click Here

—–M—–

Movies – Slow Internet or Trouble Streaming Movies, Click Here 

Moving Between Homes in Hershey’s Mill (update 5/8/19) : Click Here

Moving In Instructions, (update 5/8/19), Click Here 

Moving Out Instructions, Sellers, and Unoccupied Homes (update 5/8/19), Click Here 

My FiOS App – Download from the App Store: This gives you the ability to manage accounts, control, test and manage your Television, Internet and Telephone and much more, Click Here

—–N—–

Netflix is available on Channel 838 – this is a subscription service.  If you already subscribe, go to 838 & sign in under your subscription information.  If you would like to subscribe, go to the Netflix website, subscribe, then go to channel 838 and sign in.

No Dial Tone. Click Here

No Dial Tone After Power Outage & Alarm Panel Issues? Click Here

—–O—–

On Demand vs DVR vs APPS:Tips regarding Free Network Apps vs. $On Demand vs DVR.  Click Here

Opening Banner on TV – How to Remove, Click Here

—–P—–

Password Change – How to change your WIFI Network Name and Password. Click Here

TV Automatically Powering Off? Click Here

—–Q—–

QAM Tuners – How Use Your TV with a QAM Tuner.  Click Here

—–R—–

Rings – Changing the Number of Rings on Your Home Phone Before the Call Goes to Voice Mail, Click Here. 

Remote Control – Learn about your Remote.

Router Locations and Extenders (Also Called Second Routers). Click Here

RoBo Calls: Nomorobo is a third-party service that can help block robocalls and telemarketers from calling your Fios Digital Voice home phone.  Click Here   To watch a video, go to: https://www.verizon.com/support/residential/consumer-education/robocalls/nomorobo.htm

—–S—–

Slow Internet or Trouble Streaming Movies. Click Here

—–T—–

Telephone – Changing the Number of Rings on Your Home Phone Before the Call Goes to Voice Mail, Click Here.

Telephone Numbers: Verizon Telephone Numbers for Accounts, Billing Questions, Upgrades, Downgrades, Changes in Services or Equipment, Technical Support, On Line Account Support. Click Here

TV App Verizon “FiOS TV” App – download from the App Store: Watch live TV and stream On Demand to all your devices. Record programs remotely. Use Voice Search for programming, stars, or channels such as ABC, NBC, CBS by tapping the mic icon and speaking. Click Here

TV Automatically Powering Off? Click Here

TV not working? Click Here

—–V—–

Vacation Suspension. Click Here: 

Voice Mail Set Up: Voice Mail will be a New Voice Mail. Activate your Fios Digital Voice Mail service by dialing 1-888-234-6786 from your home phone. Your password will be the last 4 digits of your telephone number. You may change your Password after setting up Voice Mail. Follow the prompts. Click Here

Voice Mail Access: To Access Your Home Voice Mail after Activation or After Setting It Up: Dial 1-888-234-6786 or from your home phone dial *86. Follow the prompts. Click Here

Voice Mail & Answering Machines,  Click Here:

Verizon “FiOS TV” App – download from the App Store: Watch live TV and stream On Demand to all your devices. Record programs remotely. Use Voice Search for programming, stars, or channels such as ABC, NBC, CBS by tapping the mic icon and speaking. Click here

Verizon FIOS – WelcometoFiOS.verizon.com: Visit the website to learn detailed information on using your TV Remote, DVR, FiOS Mobile App and More.

Videos – Instructional Videos on FiOS topics. Click Here

Viewing Archived Television Programming: Alternate Ways To Watch Archived Television Programming. Click Here

Voice Remote – see Remote

—–W—–

Watching FiOS TV when away from Hershey’s Mill. Click Here

WelcometoFiOS.verizon.com: Visit the website to learn detailed information on using your TV Remote, DVR, FiOS Mobile App and More.

WiFi (Internet)

  • WiFi – Instructions for Connecting your device to WiFi. Click Here
  • Finding your WiFi ID and Password. Click Here
  • Changing your WiFi ID and Password. Click Here

 

Section 4.

Additional tips

    • The FIOS KEEP SHEET has important information about your FIOS account including contact telephone numbers
    • Restore the FIOS remote’s Last button functionality back to its original operation.

      Press the Menu button on the remote, go to Settings & press OK. Press OK on System. Go to Television & press OK. Scroll down to Last Watch Rail & press OK. Press the down button to highlight Disable & press OK. Press Exit on the remote.

    • Old Comcast information Although this was written to help HM residents during the the transition to FiOS, it may still contain useful information for Newer Residents who are former Comcast customers.
    • Netflix is available on Channel 838 (easier than the Widget) – this is a subscription service.  If you already subscribe, set up & sign in under your subscription information.
    • Power On to Last Viewed Channel
      Using the remote-select: Menu>Settings>System>Media Server Settings>Power On Channel. Press OK and you will have a choice of FIOS1 News Channel or Last Channel Viewed.

 

 

Several FIOS articles have been published in the Tech Tips section of the Guide and Digest. They are published on this website too, often a month or 2 before the magazine arrives in your mail box, and we keep them in one place so they can be found easily.

Here is a shortcut to the Tech Tips section of this website.