FRANKLIN VILLAGE FAQ – THINGS YOU NEED TO KNOW

FAQ/Things You Need to Know

  • To visit the Hershey’s Mill main page for New Residents click here.     HM General News click here.
  • Hershey’s Mill for buyers – http://hersheysmill55plus.com/ provides more general information.
  • Reporting an Issue….for an issue that you believe is the Village responsibility, contact our Property Management company, CSK to report.  Best option (creates a paper trail) is to email info@cskmgmt.com and put your house number and issue (e.g., 121 – Roof leak) on the email subject line.     Describe the issue.  Photos always welcome.    Option 2 is to call their office.  Ph: 610-337-3500
  • Alarm – house security/smoke alarm. HM Security will contact CSK and Council if a residents smoke/security alarm system isn’t working properly. Repairs are the responsibility of the homeowner. First step – – call HM Security 610.436.6403 and ask if they can run a test.  Many times a problem will resolve itself with that test.   West Chester Security, Matt Ratliff at 610.399-7986  can come to your house and repair. It is important that your system communicates with Hershey’s Mill Security.   Click here to see a message from Hershey’s Mill Security and an Alarm Panel Troubleshooting Chart. 
  • Bus Trips – upcoming trip schedule.
  • Capital Contribution Fee (for Settlements and Agreements of Sale) – Two times (2X’s) the Quarterly Assessment.
  • Committee List click here    Volunteers – we depend on volunteers to keep our village running. Please consider joining a committee.  If you have expertise in an area (roads, pool, concrete, stormwater, landscaping, building construction, etc., we are always looking for ‘consultants’ for special projects.)
  • Community Center – Description of Expansion (YouTube video)
  • Decks and Patios – are the responsibility of homeowners (deck color must be approved).
  • Dogs – must be on a leash at all times. Dog waste to be picked up and disposed of in owners refuse container.
  • Floor Plans
  • Forms and Guidelines for Architectural and Landscaping Requests
  • Funding of Hershey’s Mill Amenities (How part of your Quarterly Fees are used to fund Hershey’s Mill)
  • Gate and Visitor Information click here
  • Garage Doors should be kept closed when the garage is not in use.
  • Gardens – a tour (YouTube video)
  • Golf Club Menu – all residents may order Take out from the HM Golf Club. Pick up at front door. HM Residents will be billed monthly for take-out food.
  • Ground cover – Ground cover that grows up to and around shrubs and trees, has to be removed at least 2 feet from the roots of the shrubs/trees. Leaving them in place will result in the strangling of the existing trees and plants. This is the responsibility of the unit owners.  Replacement of any plants that die as a result of ground cover will not be paid for by the Village.  All annuals should be pulled out and all perennials cutback in the fall.
  • Hershey’s Mill Security – call 610.436.6403
  • Hershey’s Mill Guide and Digest 
  • Hershey’s Mill Library
  • Insurance – Purchase a Condominium Unit Owners Policy (HO-6) to cover the building, personal contents, liability and loss of use. You can request your HO-6 policy cover the Association Property Deductible too (This coverage is called “Loss Assessment” and is very inexpensive (ranging from $0-$50 per year).  The association policy only provides coverage for damage to the building and unit that exceeds the association property deductible (currently $10,000). Therefore, each unit owner must have enough building coverage on their own HO-6 insurance policy to cover at least $10,000 of damage to their building/unit. Sewer back-up coverage should also be requested.  (Reminder, some of the items owners are responsible for include: 1) screened in porch 2) windows 3) doors.  Summary: The key component to the coverage is that the Village policy does not kick in until the first $10,000 dollars of deductibles is exhausted. Once the deductible is met the master policy becomes primary for all covered losses to the exterior and interior of the units, except for personal property and back up of sewers and drains into the units. Personal contents include your clothes, furniture, stereo, television, etc., This coverage should be provided with replacement cost coverage. Certain items such as jewelry, silver, etc. should be discussed with your condo agent and properly scheduled on your policy. Personal liability coverage is also included in your HO-6, review with your insurance agent to make sure limits of coverage are adequate. If any residents have any concerns, contact your insurance agent.
  • Landscape or Architecture (outside) – all changes MUST get approval first. Forms here.
  • Lighting – Garage (outside) Lighting and Street Lighting – See Committee List for contact information to get bulbs replaced.
  • Maintenance Responsibilities – what the Village is responsible for vs. the Homeowner.
  • Map of Franklin Village
  • Map of Hershey’s Mill
  • Medicare – Pennsylvania Medicare Education and Decision Insight (PA MEDI) – PA MEDI counselors are trained to provide FREE, personalized, unbiased counseling to help you with Medicare enrollment, and yearly evaluations of your options/plans.
  • Pool (main pool) website
  • Pool – Franklin Village
  • Power washing of homes and garages and sidewalks. Done September 2022.  Occurs every 2 years.
  • Power Outage Preparation – for those with life-saving equipment
  • Recyclables are picked up on Wednesdays. All boxes must be flattened. Do not include any plastic bags. Click here for more information.
  • ROOFING PROJECT FAQ
  • Rules of Franklin Village
  • Security Main Gate information
  • Serpentine Barrens – information and tour (YouTube video)
  • Sewer System at HM – Green Hill Sewer Association    Most important thing to remember, ‘flushable wipes’ are not flushable.  YouTube video interview which describes our system at HM.
  • Skedda – HM Events Calendar – Scheduling calendar for rooms in the Community Center, Sullivan House, or Cove, as well as all  Sports Facilities (courts, pits, and tables). Click here  to view the calendar.    For more information on Skedda, or to request access to make reservations click here.
  • Smoke Detectors – responsibility of Homeowner.  West Chester Security Systems – Matt Ratliff 610.399.7986.  East Goshen Township requires hard wired smoke detectors in all bedrooms.
  • Termite inspections occur every other year. Last done April 2023. Click here for a description of what to look for – signs of termites.
  • Timeline of Improvements/Repairs in Village1999-to Present
  • Trash is picked up on Tuesdays & Fridays. Click here for more information Vehicles and Parking – Garages should be utilized before outside parking spaces.
  • Urgent/Emergency Care Campaign information (will be discussed at our May 2024 annual meeting) Background: A few residents of Princeton Village came up with a program to educate residents on several ways to easily assist First Responders and HM Security get essential information about you in case of an emergency. This is a 100% optional, 100% voluntary program.     Link to general information provided by Princeton Village.
    • 1) How to add medical info/emergency on cell phones.
    • 2) Yellow Dot program to keep in your car glove compartment
    • 3) Medical care info/directions to hang in an envelope on your refrigerator. Link to form.
  • Vacant House – Things to do when you go away for an extended period of time.
  • Verizon FiOS (Internet, cable, landline) – Moving in and moving out instructions.    Verizon KEEP Sheet
  • Walking Guide
  • Water – In Franklin Village is covered by your Quarterly fees.   You will not receive an individual water bill.
  • Winter Preparation

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